The Level 2 in Customer Service in Organisations course is for candidates who undertake a customer service role and recognise that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. You are looking to improve your own skills and become more involved in making improvements to your team’s level of customer service.
Understand customer service in both commercial and public sector
Understand good and poor customer service
Have a knowledge of an organization’s policy in terms of customer service
Understand what is meant by equality and diversity in the workplace
Understand the importance of making services accessible to the customer
Entry Requirements: None
Course Duration: Flexible